Refund Policy for Charter Media Pay LLC

1. Refund Eligibility

Charter Media Pay LLC ("we," "us," or "our") is committed to providing quality services to our customers. We understand that there may be situations where you may request a refund. This refund policy outlines the circumstances under which refunds may be issued.

2. Refund Requests

2.1. Service Fees

Refund requests for service fees will be considered on a case-by-case basis. To request a refund for service fees, you must contact our customer support team within [number of days] days of the initial purchase or transaction date.

2.2. Conditions for Eligibility

Refunds may be issued if one or more of the following conditions are met:

• The service purchased was not delivered as described.
• Technical issues or errors on our part prevented you from using the service.
• You were charged incorrectly, or unauthorized charges were made.

2.3. Non-Eligible Refunds

The following situations do not qualify for refunds:

• Change of mind or personal preferences.
• Failure to use the service for reasons unrelated to Charter Media Pay LLC.
• Refund requests submitted after the specified refund period.

3. Refund Process

3.1. Contact Customer Support

To initiate a refund request, please contact our customer support team at [customer support email or phone number].

3.2. Provide Information

When contacting customer support, please provide the following information:

• Your name and contact details.
• Date and details of the purchase.
• Reason for the refund request.
• Any supporting documentation or evidence.

3.3. Refund Assessment

Our team will review your refund request and may require additional information to assess your eligibility for a refund.

3.4. Refund Decision

We will notify you of the refund decision within [number of days] days of receiving your request. If your request is approved, we will process the refund using the original payment method.

4. Contact Us

If you have any questions, concerns, or requests related to this Refund Policy, please contact our customer support team at [customer support email or phone number].

5. Policy Changes

Charter Media Pay LLC reserves the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on our website.